Refund and Cancellation Policy

1. Cancellation Policy

Customers may cancel an order within 12 hours of placing it.

To cancel an order, please contact our Customer Support team at 9644426060 or shuddhkachighani@gmail.com with your order number and reason for cancellation.

Orders that have already been processed and shipped cannot be canceled.

2. Refund Eligibility

Refunds will be considered under the following circumstances:

  <li><strong>Quality Issues:</strong> If you receive a product with quality issues or defects, please contact us within 5 days of receiving the order.</li>
  <li><strong>Damaged During Transit:</strong> If the product is damaged during transit, please notify us immediately with supporting photos.</li>
  <li>Refund requests for reasons other than the above will be considered on a case-by-case basis.</li>

3. How to Request a Refund

To request a refund, please contact our Customer Support team at 9644426060 or shuddhkachighani@gmail.com.

Provide your order number, a detailed explanation of the issue, and any supporting documentation (photos).

Refund requests must be made within 5 to 7 days of receiving the order.

4. Refund Processing Time

Refunds will be processed within 5 to 7 business days of approval.

The time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

5. Non-Refundable Items

Certain items may not be eligible for refunds, including:

  <li>Perishable goods.</li>
  <li>Custom or personalized orders.</li>

6. Cancellation or Modification by Shuddhodhan

Shuddhodhan reserves the right to cancel or modify an order if the product is out of stock, discontinued, or for any other unforeseen circumstance.

In such cases, customers will be notified, and a full refund will be processed.

7. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at 9644426060 or shuddhkachighani@gmail.com.